Customer Service Training Day

Raving fans are customers who are so ‘over the moon’ with your business and the service you provide that they will not only tell all their friends and colleagues about you but, actually bring them to you and help you make sales to them...

It's a frightening fact of business life that we spend six times as much money attempting to attract new customers to our businesses than we do to up-sell, on-sell and generally over service our existing customers.

Another frightening fact…68% of customers who stop buying from an organization do so simply because of a perceived indifference. The business actually didn't do anything wrong, the customer just thought the organization didn't care enough!

How would you like your customers to shout your name from the rooftops telling people that if they're not dealing with you, they're missing out on something awesome! Here are some simple tips that you can introduce in your business today. They will help you keep your customers coming back, bringing their friends with them.

This workshop will show you how to never have another 'satisfied customer' and create 'Raving Fans!'


Everything you do is based on different sets of priorities. They’re how you organize your time, your commitments, your company. When it comes to running your MSP, if your clients aren’t a priority, you’re not going to end up running the kind of successful business you had in mind. Maybe a few years ago when competition was mellower, but today the competition in the MSP space is intensifying, and that means you’ll have to work harder to build and maintain a loyal customer base.


Passion leads to success and fuels confidence. We must grow to remain passionate and be evolving in skills and mindset.


Learning opportunities can help improve retention. If employees feel they are challenged, growing, and constantly learning, they'll be less likely to get bored or stuck. providing learning opportunities is a good way to keep employees with your company for a longer time.

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"Choose a job you love and you will never work a day in your life." - Confucius